Making observations that stimulate collaboration, and start conversations about credit union operations.

About Josh

North and South Carolina before returning to Michigan in the late 1990s to begin his career at CU*Answers.  Though I initially served as an independent consultant, I accepted a full-time role with the company in 2010.  My responsibilities today are twofold: first, I lead a team focused on new product development. Initially, these new products resided only within the company’s core software platform, however, I have since expanded my efforts to deliver web-based analytical products to help better serve the CU*Answers client base, and second, I’m engaging in business development activities to expand revenue streams beyond the CU*Answers network.

Though I have helped drive innovation in many ways during my two-decade tenure with the firm, one of my most notable achievements came in 2005 as the technical project leader for CU*Answers’ credit card platform. A true win-win, this platform has since become a major revenue stream for both CU*Answers and its network of credit unions. Today, the platform supports over 100 credit unions that generate over 25 million credit card transactions annually.

Outside of work, I have recently developed a strong passion for PICKLEBALL – a sport that is quickly gaining popularity in North America.  I am also a former Michigan State Racquetball Champion.